Policy

Refund Policy

All sales final for digital products

Last Updated: February 23, 2026

🚨 ALL SALES ARE FINAL: Due to the nature of digital products, we do not offer refunds, returns, or exchanges once the ebook has been delivered to your email.

No Refunds on Digital Products

Calm Parenthood is a digital ebook delivered instantly via email as a downloadable PDF file. Once you complete your purchase:

  • You receive immediate access to the full product
  • The PDF can be downloaded, saved, and viewed instantly
  • The content cannot be "returned" once accessed
  • The digital nature prevents us from retrieving or deactivating your copy

For this reason, all sales are final. By completing your purchase, you acknowledge and agree to this no-refund policy.

Why All Sales Are Final

Digital products differ fundamentally from physical goods:

  • Instant delivery: You get the complete product within 5 minutes of purchase
  • Cannot be returned: Unlike physical items, digital files cannot be "given back"
  • Permanent access: Once downloaded, the file remains on your device indefinitely
  • Industry standard: No-refund policies are standard for digital content (ebooks, software, courses)

Before You Purchase

We want you to make an informed decision. Before purchasing, please:

  • Review the product description: Read what's included in the ebook on our homepage
  • Check FAQ section: Common questions are answered at our FAQ section
  • Request free sample: Get 6 free sample prompts to see the quality before buying
  • Contact support: Email [support@cogniparent.com] with pre-purchase questions

Exceptions: When We Will Issue Refunds

We will only issue refunds in the following exceptional circumstances:

1. Technical Delivery Failure

  • Payment was successfully charged
  • Product was not delivered to your email within 24 hours
  • You contacted us and we confirmed delivery failure on our end

2. Duplicate Charges

  • Your payment method was charged twice for the same order
  • We will refund the duplicate charge immediately

3. Corrupted or Inaccessible File

  • The PDF file you received is corrupted and cannot be opened
  • First, we'll send a replacement file
  • If the replacement also fails, we'll issue a refund

4. Fraudulent Transaction

  • Someone used your payment method without authorization
  • You report this within 48 hours with proof

What Is NOT Eligible for Refund

We will NOT issue refunds for:

  • Change of mind: "I don't want it anymore" or "I changed my mind"
  • Didn't read description: "This isn't what I expected" (when product matches description)
  • User error: Downloaded file but deleted it or lost access
  • Compatibility issues: Your device doesn't support PDF files (standard format readable on all devices)
  • Already used content: "I already copied/used the prompts"
  • Found free alternative: "I found similar content elsewhere for free"
  • Product worked as described: "It works, but I don't like it"

How to Request a Refund (Exceptions Only)

If you believe you qualify for one of the exceptions listed above, follow these steps:

  1. Email us immediately: [support@cogniparent.com]
  2. Subject line: "Refund Request - [Your Order Number]"
  3. Include the following:
    • Your full name
    • Email address used for purchase
    • Order number or payment confirmation
    • Detailed explanation of the technical issue
    • Screenshots (if applicable)

Refund Processing (If Approved)

If your refund request is approved:

  • Review time: We'll review your request within 24-48 hours
  • Approval notification: You'll receive a confirmation email
  • Processing time: Refund processed within 5-7 business days
  • Refund method: Credited back to your original payment method
  • Bank processing: May take 7-10 business days to appear in your account

Payment Gateway Issues

For payment-related problems:

Failed Transaction (Money Debited, No Product Received)

  • Check your spam/junk folder first
  • Wait 15 minutes (sometimes delivery is delayed)
  • If still not received, email [orders@cogniparent.com] with payment proof
  • We'll manually send your product or process refund within 24 hours

Accidental Double Purchase

  • Email us immediately with both order numbers
  • We'll refund one purchase within 24 hours

Chargebacks

⚠️ Please contact us BEFORE initiating a chargeback.

If you file a chargeback with your bank:

  • It may take 30-90 days to resolve
  • You'll lose immediate access to support
  • Most issues can be resolved in 24-48 hours by contacting us directly

Chargebacks filed without contacting us may result in:

  • Your email being blocked from future purchases
  • Legal action in cases of fraud

Questions About This Policy?

If you have questions about our refund policy:

Email: [support@cogniparent.com]
Subject: "Refund Policy Question"

Understanding Digital Product Economics

As an AI technology company, we invest significant resources in:

  • Creating high-quality, expert-tested AI prompts
  • Maintaining secure delivery infrastructure
  • Providing customer support
  • Updating content based on user feedback

The instant, irreversible nature of digital delivery means we cannot offer refunds based on subjective preferences. We encourage you to review all available information and request the free sample before purchasing.

💡 Our Recommendation: Not sure if this product is right for you? Request our free 6-prompt sample on the homepage. It's the best way to evaluate the quality and format before committing to purchase.

Contact Information

For technical issues, delivery problems, or questions:

Orders & Refunds: [orders@cogniparent.com]
Technical Support: [support@cogniparent.com]
Website: cogniparent.com

Company: CogniParent
Product: Calm Parenthood - AI Parenting Prompts